At MobileGearHUB we are very confident that you will be delighted with every purchase you make from us. However, if for any reason you’re not happy with your purchase, we will work with you to guarantee your satisfaction.
Should you wish to return your purchased item(s), please contact us via email at firstname.lastname@example.org or send a message via our contact page and we will ship you a replacement or make a full refund depending on your reasons and preference. Please do not send items back to us unless we pre-authorize you to do so. Returns without prior communication and pre-authorization from us will not be accepted.
Unfortunately we cannot refund, replace, or exchange certain products such as Wireless or Wired Headphones where evidence of in-ear use has been identified; this is due to reasons of hygiene. Also, all closeout/clearance products are final sales; no exchange, no refund, and no replacement.
10-Day Unconditional Refund Guarantee for Unwanted Items
If for whatever reasons you do not want your item after delivery, you may contact us within 10 days of receiving it to request a return and refund. Any requests to return unwanted items outside this period will not be accepted. Kindly note that in such cases the cost of return shipping is the customer’s responsibility and is non-refundable.
Returned items MUST be sent back in their original packaging, and returned in the same new and undamaged condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. Also, returned items MUST be unused and unopened in order to qualify for a product refund.
30-Day Money Back Guarantee for Incorrect, Faulty or Damaged Items
In the unlikely event that your item is incorrect, faulty or damaged on arrival, please notify us within 30 days for a refund or item exchange. Claims outside this period will not be accepted. If we have shipped the wrong item, MobileGearHUB will decide whether you need to return the wrongly shipped product or not and we will then either refund you in full or dispatch a replacement item (if applicable and available). In case you have to return the product, MobileGearHUB will fully refund the return shipping fee after we receive the item.
For defective or damaged, a photo of the problem along with a description of the issue will help us process your return faster. Otherwise, our team will contact you to request that information and this could result in a delay in the return process.
Faulty or damaged items should be returned in their original packaging, along with all components and documentation, and in a condition deemed acceptable by MobileGearHUB. Any products returned will be assessed by our technical team before any action is taken. Once we have verified the fault, we will send a replacement or refund. However, if we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a 20% handling fee or minimum of $10, whichever is greater, plus recover any delivery charges incurred.
Once the item is received and quality check is done, we will determine if you qualify for a refund (in the case of a faulty or damaged item). If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Refunds by credit card are made to the same credit card that was used for the original purchase. Please allow up to 7 days for processing of the refund amount.
When the process is complete, you will receive an e-mail confirming your return is complete and your refund processed. Credit card refunds can take between 7-14 business days to appear in your account. This delay depends entirely on your bank and any intermediaries.
Exchanges & Replacements
Where applicable, replacement or exchange items will be processed as promptly as possible depending on stock availability, but please be aware that it may take up to 7 business days to ship out the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available and you will be notified of the status of your return.
If you are exchanging an item and prefer not to wait for the return and exchange process to be completed (we totally understand!), please place a new order for the replacement item and we can process the original order being returned as a refund.
FOLLOW THESE SIMPLE STEPS TO RETURN ITEM(S)
If you have any after sales issues, please contact us via email at email@example.com or send a message via our contact page. We will review the issue and confirm whether you need to return the item and to which address you may return it to. Please follow the process below to ensure your return is processed in a timely fashion.
- Use our contact form or email to tell us about the product you want to return and also attach photos of the issue. Your message should include your full name, order number, reason for return and whether you would like a refund or exchange.
- We will review your return request and contact you within 24-48 hours with returns address details if item is approved for return.
- After we contact you, please make sure to follow the instructions on where to return the items. All return packages remain the responsibility of the customer until we receive it, so we highly recommend using the least expensive trackable method of shipping so that you can track the package to ensure we receive it. It is impossible to process a refund or exchange if we have not received your returned item(s).
- Once we receive the item(s), we will process your return as quick as possible. Usually within 5-7 business days.
- Once processed, we’ll send you an email confirmation.